Frequently Asked Questions
Contents:About Our Dresses
I Would Like to Place an Order
I Have an Order
About Our Dresses
Q:Are all of the dresses on your website from authentic designers?
Q:What are Off Season dresses?
Q:How do I know what size to order?
Q: According to the size chart I am a different size that I am used to wearing. Why is that?
Q:How can I see the dress in a different color?
Q:How long are the dresses?
Q:How can I tell what kind of fabric a dress is made of?
Q:Do your dresses come with shawls?
Q:Can I order extra fabric and appliques?
Q:What is your return/exchange process?
Please email us at firstname.lastname@example.org within 3 days of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to exchange your purchase , and note the designers name, new style number , color, size requested and your wear date. PLEASE BE AWARE IF YOU ARE ORDERING A DIFFERENT SIZE IN THE SAME STYLE DRESS THAT THE NEW SIZE MIGHT NOT BE IN STOCK SO WE RECOMMEND YOU PICK A DIFFERENT STYLE DRESS AS AN ALTERNATE. Depending on what style of dress you pick you may have a balance on your store credit or you may have to pay more towards the dress. We will let you know via email.
*Your package must be postmarked within 3 business days of receiving your Return Authorization Number (RA#)
*If you received free shipping on your order, the shipping cost will be deducted from your exchange.
* Any taxes, duties, custom charges, duty fees incurred for international orders are NON-CREDITABLE and are the responsibility of the customer.
Once your store credit is available for use, we send you and email with your available balance. To apply a store credit, call or email us. We will need your previous ticket number which can be located under our address in the upper left hand corner of your receipt and it says “ticket number.” Any remaining balance will be stored as a credit; balance cannot be converted to a refund. Store credits will be held on file and do not expire.
*Due to the nature of our Bridal, Bridesmaids Collections as well as our Off Season "OS" and clearance dresses, we cannot accommodate any request for exchanges or returns. Bridal and Bridesmaid’s Collections are specifically manufactured for your event. We recommend that you confirm the style, size, color and other specifications before submitting your order.
*Returns must be shipped back to us within 3 business days of receiving your RA#. You may use the shipping carrier of your choice for your return. We do not pay shipping for your return. All returns must be insured by the shipping carrier and sent signature required.
*Please have your RA# clearly printed on at least 2 sides of your shipping box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition with the original products tags attached and garment bag intact to be accepted as a return. ANY ITEMS THAT APPEAR TO HAVE BEEN WORN OR ALTERED WILL BE RETURNED TO YOU.
*We are not able to accept returns for undergarments or body shapers.
*Packages returned without an RA # will be subjected to a restocking fee of up to 60%.
*Processing time for Returns is 4-7 business days. Once processed, the exchange or store credit will be applied to your order.
*Upon inspection, if it is determined that the item has been worn, altered, tampered with or damaged without prior notification , your return authorization will be voided and the item will be shipped back to you.
Your complete satisfaction is important to us. If you are unsatisfied for any reason please let us know and we will do our best to make it right. Please contact us if you need us to help you with your return. We are here to help you.
Q:Are all the dresses on your website available now?
Q:What does special order mean?
Q:What does pre-order mean?
Q:How long does standard shipping take?
Q:Do you have expedited shipping?
Q:How much does shipping cost?
Q:Can you deliver a dress on Saturday?
Q:Do you ship all over the world?
Q:How long does it take?
Q:How much does international shipping cost?
Q:Do you charge Sales Tax?
I Would Like To Place An Order
Q:How do I place an order online using a credit card?
Q:How do I pay with a bank transfer?
Q:How do I pay with PayPal?
Q:Can I place my order with a customer service representative?
Q:How do I know if my order was accepted?
Q:Why was there an error checking out?
Q:Do you price match?
Q:Help! I need a dress right away.
I Have an Order
Q:I’ve placed my order. Now what?
Q:How can I check my order status?
Q:Can I edit my order after it has been confirmed?
Q:Do you have a store where I can find your dresses?
Q:How can I contact customer service?