Online Sales Policy
IF YOU DO NOT RECEIVE AN EMAIL FROM INFO@THEPERFECTDRESSONLINE.COM OR SALES@THEPERFECTDRESSONLINE.COM WITH A PAID RECEIPT AND ANOTHER CONFIRMATION NUMBER FOR YOUR ORDER WITHIN 48 HOURS AFTER PLACING YOUR ORDER, THEN PLEASE CALL US TOLL FREE AT 877-353-2200 OR 1-609-882-0012 LOCALLY. YOUR ORDER MIGHT HAVE NOT BEEN RECIEVED. Be sure to add INFO@THEPERFECTDRESSONLINE.COM and SALES@THEPERFECTDRESSONLINE.COM to your trusted address list in your email program so it doesn't get flagged as spam.
· The items you order are subject to availability. Most items are specially ordered & you will be notified of your item's availability & delivery date, via email, when your order is processed. All sales are subject to The Perfect Dress's Terms and Conditions of Sale. The Perfect Dress reserves the right to refuse any order.
CONDITIONS OF SALE
Orders can be placed through our website shopping cart or by calling us at 1-609-882-0012. All contact information and items being purchase must be correct because we do not accept returns or exchanges on some items (see Returns/Exchanges further down this page). We will begin processing your order as soon as possible, order are not complete until you receive a notification email from a member of our staff with the availability and delivery details. Orders are only processed during business hours. We will never charge your credit card unless we can fill your order by your wear date.
We communicate with our customers via email concerning their order status so it's VERY important that the email you gave us is correct, in use, and that you check it often including your spam filter mail box. In the event that there is any type of emergency, or if we need further clarification regarding something in your order we will call you at the phone number you supplied on your order form. If you need to correct your phone number or if you haven't received an email from us within 24-48 hours confirming your order with a paid receipt attached, please call us at 1-609-882-0012.
You are able to check the status of your order on-line at "My Info", via our website if you signed up with a customer account or by phone. NOTE: We recommend checking back often because if there is a problem or cancellation of your order then it will be noted here.
Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. Contact us immediately following the submission of an order if there is a problem or if you have a change request. If it has not been processed or shipped we will do our best to help. Please have your order number ready when calling. Duplicate orders will be verified before they are processed.
Orders placed for items with incorrect or inaccurate information may not be honored and may be refused or canceled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
RETURNS AND EXCHANGES
We want you to be completely satisfied with you purchase. Unlike most other special occasion retailers we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee.
HOWEVER, THE FOLLOWING ITEMS ARE NOT RETURNABLE AND FINAL SALE ONLY.
“OS” OR “OFF SEASON” DRESSES, BRIDESMAIDS DRESSES, CLEARANCE ITEMS, SHOES, JEWELRY, VEILS AND HEADPIECES, BRIDAL GOWNS AND ANY DRESS OR ITEM THAT HAS IT’S REGULAR PRICE CROSSED OUT WITH A LOWER REDUCED PRICE LISTED.
RETURNS FOR EXCHANGE
Please email us at email@example.com within 3 days of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to exchange your purchase, and note the designers name, new style number, color, size requested and your wear date. PLEASE BE AWARE IF YOU ARE ORDERING A DIFFERENT SIZE IN THE SAME STYLE DRESS THAT THE NEW SIZE MIGHT NOT BE IN STOCK SO WE RECOMMEND YOU PICK A DIFFERENT STYLE DRESS AS AN ALTERNATE. Depending on what style of dress you pick you may have a balance on your store credit or you may have to pay more towards the dress. We will let you know via email.
*Your package must be postmarked within 3 business days of receiving your Return Authorization Number (RA#)
*If you received free shipping on your order, the shipping cost will be deducted from your exchange, but your replacement dress will be shipped to at no charge as long as it retails for $79.00 or higher.
* Any taxes, duties, custom charges, duty fees incurred for international orders are NON-CREDITABLE and are the responsibility of the customer.
Once your store credit is available for use, we send you and email with your available balance. To apply a store credit, call or email us. We will need your previous ticket number which can be located under our address in the upper left hand corner of your receipt and it says “ticket number.” Any remaining balance will be stored as a credit; balance cannot be converted to a refund. Store credits will be held on file and do not expire.
RETURN FOR REFUND
Please email us at firstname.lastname@example.org within 3 days of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to receive a credit card refund. Your refund, minus the 15% restocking fee, will be issued once your return is received and inspected for any damages, including smoke damaged that might have happened to the dress while it was in your possession. If you received free shipping on your order, our shipping cost will be deducted from your credit card refund as well.
*Returns must be shipped back to us within 3 business days of receiving your RA#. You may use the shipping carrier of your choice for your return. We do not pay shipping for your return. All returns must be insured by the shipping carrier and sent signature required.
*Please have your RA# clearly printed on at least 2 sides of your shipping box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition with the original products tags attached and garment bag intact to be accepted as a return. ANY ITEMS THAT APPEAR TO HAVE BEEN WORN, ALTERED OR HAVE AN ODOR OF CIGARETTE SMOKE WILL BE RETURNED TO YOU.
*Packages returned without RA # will be subjected to a restocking fee of up to 60%.
*Processing time for Returns is 4-7 business days. Once processed, the exchange, store credit or credit card refund will be applied to your order.
*Upon inspection, if it is determined that the item has been worn, altered, tampered with or damaged without prior notification , your return authorization will be voided and the item will be shipped back to you.
Your complete satisfaction is important to us. If you are unsatisfied for any reason please let us know and we will do our best to make it right. Please contact us if you need us to help you with your return. We are here to help you.
SALES AND COUPONS
We are happy to offer you discounts and sales on our merchandise whenever possible; however we can only offer the sale prices as listed at the time they are listed. We cannot reimburse you for previously purchased items that are presently on sale or that may go on sale in the future. The Perfect Dress reserves the right to change prices at any time without prior notice. We cannot reimburse you for the amount of a coupon on previously purchased items. Coupons are only valid for the dollar amount or percentage as stated, prior to the expiration date stated.
As stated clearly throughout our online sales policy, we do NOT allow cancellations. Orders that have been processed cannot be canceled and will not be refunded. Because orders are processed and shipped as quickly as possible we cannot allow a cancellation period. Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. However, if you are able to contact us immediately following the submission of an order, before it is processed & shipped, we will do our best to help you with any cancellation issues.
The Perfect Dress reserves the right to cancel any order, at any time, for any reason. Orders are often canceled if they cannot be filled as requested in time for the wear date or if an item is no longer available for any reason. Email notifications will be sent to the email listed on the order in the event that your order is canceled. Credit cards will not be charged for canceled orders by us.
Many items on this website are special order only, as stated throughout, and are not stocked in our warehouse. They must be special ordered from the manufacturer and require additional production, delivery, and shipping time.
Inventory can change every day, every hour, and even every minute during our peak season. We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and cannot guarantee the item you want will be available at the time you order it, in time for your wear date, or at all.
AVAILABILITY/ DELIVERY TIME
Product availability can be checked on-line, by sending us an email at "Contact Us", by email at email@example.com or call us at 1-609-882-0012 with your style numbers, size, colors and wear date/ event date. We will check our stock and the manufacturer's stock, if necessary, and tell you when the dress you want can be delivered to you.
If you place an order we will notify you of the availability and delivery time after it is processed. We will not charge your card unless the dress you ordered is available for your wear date.
In-stock dresses take about 1-8 business days to get to you. Dresses that are not in-stock in our store, but with the manufacturer can take anywhere from 3-12 business days to get to you. Dresses that are not in-stock at our store or at the manufacturer and are specially ordered can take anywhere from a few days to several months, depending on the on the production time.
The Perfect Dress accepts all major credit cards and debit cards--Visa, Master Card, and Discover, but do not accept American Express. Your credit or debit card will only be authorized for the amount of the purchase at the time you place your order. This is to assure us that your funds are available so that we can begin processing your order. If we are then able to fill your order as requested in time for your wear date/ event we will then charge the full amount to your card. However, if we are not able to fill your order, your card will NOT be charged and you will be notified via email with the details.
NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
The Perfect Dress may collect and use Users personal information for the following purposes:
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Perfect Dress
This document was last updated on March 1, 2017.